Coronavirus related updates – Walks

Coronavirus Update – Walks – Last updated 28th March 2020, 13:30 GMT

Note added 28th March 2020: 

UPDATE: If you have an upcoming tour and are unable to travel, please submit an online cancellation request using our Cancellation Form.

Note added 16th March 2020: 

To all our guests who have contacted us in relation to a refund please rest assured that we are working through these requests as best as we can during this challenging time. If you have already contacted us, there is no need to do so again.  As you can imagine, we are experiencing unprecedented volumes over the last number of weeks, so sincerely appreciate your patience at this time.

Latest update:

The Walks team is monitoring local and regional updates directly to ensure we’re abreast of the latest official advice on the ground and responding to any site disruptions that may affect our tours.

As per the most recent decree by the Italian government, we have unfortunately had to postpone all tours in Italy for both March and April. We do not however expect this measure to run past May 4th, when all Walks tours in Italy should again operate as normal.

Rest assured that the health and wellbeing of our guests is, as always, our main priority, as is protecting the livelihoods of our staff, partners and guides on the ground.

With these things in mind we are doing everything we can to help our guests reassess their travel plans, to reschedule or postpone tours until a later date or to help transfer any plans to any one of our other markets. 

Latest tour status

Under official orders, all tours in Rome will cease until further notice, including;

  • Vatican – Under official orders, all Vatican tours will cease until further notice.
  • Colosseum – Under official orders, all Colosseum tours will cease until further notice.
  • Borghese Gallery – Under official orders, all Borghese Gallery tours will cease until further notice.
  • Catacombs – Under official orders, the Catacombs will remain closed until further notice.

Florence 

Under official orders, all tours in Florence will cease until further notice, including;

  • Florence Duomo – Under official orders, the Florence Duomo will remain closed until further notice.
  • Uffizi Gallery – Under official orders, the Uffizi Gallery (and all museums in Italy) will remain closed until further notice.
  • Accademia – Under official orders, the Accademia (and all museums in Italy) will remain closed until further notice.

Venice

Under official orders, all tours in Venice will cease until further notice, including;

  • Doge’s Palace – Under official orders, Doge’s Palace will remain closed until further notice.
  • St. Mark’s Basilica – Under official orders, St. Mark’s Basilica will remain closed until further notice.

Milan

Under official orders, all tours in Milan will cease until further notice., including;

  • Milan Duomo – Under official orders, the Milan Duomo will remain closed. Please contact us to review the status of your upcoming tour.
  • Last Supper – Under official orders, the Last Supper will remain closed. Please contact us to review the status of your upcoming tour.

Pompeii

Under official orders, all Pompeii archaeological sites will remain closed until further notice. Please contact us to review the status of your upcoming tour.

Other markets

Paris

  • The Louvre – Closed temporarily.
  • Versailles – Closed temporarily.
  • Eiffel Tower – Closed temporarily.
  • Paris Catacombs – Closed temporarily from March 15th.

London

Some temporary site closures in place. Most Walks tours are running as normal.

  • Parliament – Closed temporarily. Please contact us to review the status of your upcoming tour.

Madrid

Under official orders, museums in Madrid are temporarily closed. Walks tours in Madrid are therefore temporarily postponed. Please contact us to review the status of your upcoming tour.

San Francisco

Some closures in place including Alcatraz. Please contact us to review the status of your upcoming tour.

New York

Several closures in place across NYC. Please contact us to review the status of your upcoming tour.

Madrid

  • Under official orders, museums in Madrid are temporarily closed. Walks tours in Madrid are temporarily postponed. Please contact us to review the status of your upcoming tour.

Barcelona

  • Under official orders, some sites in Barcelona are temporarily closed. Therefore some Walks tours in Barcelona will operate with alternative itineraries. Please contact us to review the status of your upcoming tour.

New Orleans

 Please contact us to review the status of your upcoming tour.

Athens

  • Some temporary site closures in place. Please contact us to review the status of your upcoming tour.

How to contact us

If you are due to take a tour at any of these venues with Walks within the next two weeks and wish to confirm the status of your tour, please feel free to contact us directly by:

  1. Using the ‘live chat’ feature on our main site. You will find our live chat feature in the bottom right hand corner of your screen, on a button titled ‘Support’. If you’re browsing from a cell phone, look for a question mark in a circle.
  2. Emailing us at: info@takewalks.com
  3. Calling us on:
  • From the US (toll-free): +1-888-683-8670
  • International: +1-202-684-6916
  • From the UK: +44-845-591-6256
  • From Paris: +33-176-36-0101 
  • From Italy: +39-069-480-4888

Note: If dialling Italy from a U.S. phone, dial 011-39

All other Walks tours are operating as normal.

Please note that our usual booking conditions and cancellation policy still apply. Please check out the Centre of Disease Control & Prevention (CDC) for travel updates and always take the necessary steps to minimize risk while traveling.

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