All purchases or bookings made through this website, over the phone through customer service, or through an authorized source or through the mobile application are subject to the following Terms & Conditions of Walks LLC, Devour Spain S.L., their affiliates, parents and subsidiaries (collectively, the “Company). ). By making a purchase or booking or using any of Company’s services, you are agreeing to the following Terms and Conditions and the Cancellation Policy found at https://www.walksofitaly.com/cancellation/. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the Company.
The Company is able to accept the following payment methods: Mastercard, Visa, American Express, Discover.
The company requires full payment in advance of tour/service in order to secure your reservation. Your payment will be processed by Walks LLC (A Delaware Limited Liability Company), the bookings and payment processor for walksofitaly.com. Your payment will be noted on your card as: *P WALKS *WALKSOFITALY.
All tours are arranged and organized by the Company, however, elements of your guided walk/tour may be provided by third parties under a contract with the Company.
FULL UPFRONT PAYMENT OF SERVICES
Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment. We are not responsible for tickets obtained from unauthorized sources which may not be valid. The prices listed are per person, unless otherwise specified. These prices are subject to change without prior notice, until your booking is confirmed by the Company.
Tours listed on this site are displayed and priced in local currency, unless otherwise noted at the top of the page, on the page, or as selected by the user. All bookings are processed in $ (US Dollars), unless otherwise requested by a guest on page. Guests accept any and all fees associated with booking tours using credit card. Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page. Guests should take note that any live rates listed on 3rd party sites, such as those set by xe.com or fxstreet.com, are meant only as Interbank rates for transactions over $1M, and are not to be understood as a general consumer rate. If you are interested in learning more about exchanges, currencies, or payment options, please contact the company in advance of booking.
GROUP TOURS / PRIVATE TOURS / PRIVATE TRANSFER SERVICES
Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The Company is unable to compensate or reschedule any guests who miss their tour due to traffic or any other circumstance. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the Cancellation Policy.
The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products the produce a vapor or smoke is allowed only in designated outdoor smoking areas.
Cancelling or amending a booking with the Company can result in cancellation/amendment fees being applied by the Company, as outlined at the Cancellation Policy. Cancellations made more than 24 hours (23:59 local time) prior to tour commencement are eligible for a refund for the full value of your booking, or may be exchanged for future travel credit. Cancellations received within 24 hours of departure, late arrivals, and no-shows after a tour departs are not eligible for refunds. Tours from Home are unique online products unlike our traditional tours and can be rescheduled without a fee up to 12 hours before the service. Detailed information and additional cancellation and amendment terms are outlined in the Cancellation Policy. These Terms and Conditions encompass the Cancellation Policy. By making a purchase or booking or using any of Company’s services, you are agreeing to these Terms and Conditions and the Cancellation Policy referenced herein.
Any cancellation/amendment must be communicated via e-mail to: [email protected]
Or via telephone:
From the US (toll-free): +1 (415) 969-9277
A booking is considered successfully cancelled or amended only after company sends successful notification via email and cancellation/amendment fees are assessed.
PROMOTIONAL CODES AND GIFT CARDS
If you have a coupon code, qualify for a discount, or have a gift card with applicable funds, it must be applied BEFORE purchase. Contact us for more information. The Company cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, re-used, or redeemed for cash value unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates for coupon codes, promotional codes, or discounts are set at 1 year from issuance when no date is explicitly noted. Expiration dates for gift cards are set at 3 years from issuance when no date is explicitly noted.
Please ensure that all members of your party have a valid photo ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID and student ID to every tour.
REFUNDS ON UNUSED SERVICES
All tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, or tours or site visits similar to the tour booked from an outside vendor, the company is not responsible/liable for the reimbursement or prorating of any such fees.
The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the guests’ insurance provider, and not through the Company or its affiliates.
You acknowledge that the various third party suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours are independent contractors of the Company. We make arrangements with these independent contractors solely for your convenience. We do not act on behalf of, control or supervise the parties, entities, or persons who own, furnish or operate such services as independent contractors and we have no authority to control or direct the means of transportation or any other aspect of the services furnished by independent contractors. Such services are subject to the terms and conditions of those suppliers. The Company and its respective employees, websites, brands, subsidiaries, parent entities, affiliated entities, officers, directors and representatives (“Released Parties”) neither own nor operate any independent contractor which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of the Company. You agree to release, hold harmless, and indemnify the Released Parties from and against any claims, damages, costs or expenses arising from any of the foregoing. All services and accommodations are subject to the laws and regulations of the country in which they are provided. The Company is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by it. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
Any and all content, comments, feedback, questions or other communications (collectively “User Content”) that you submit or post on this website shall be deemed non-confidential and non-proprietary. By submitting or posting any User Content, you grant a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, create derivative works from, distribute, reproduce or use the User Content in any commercial or non-commercial manner whatsoever to The Company. The Company will be free to use any content contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products that incorporate or otherwise rely upon such information. The Company shall have no obligation to monitor User Content, use or display User Content, compensate you for submitting User Content, or respond to any User Content. The Company retains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason.
By submitting User Content, you represent and warrant that the User Content does not (i) contain false or misleading information, (ii) infringe on the intellectual property rights of any third party, (iii) contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing content, (iv) contain any addresses, email addresses, phone numbers or any contact information or (v) contain computer viruses, worms or other harmful files. You are solely responsible for the User Content and you hereby agree to indemnify and hold The Company harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or rights of a third party.
If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, the Company will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.
Guests agree that any controversy between the parties that cannot be settled amicably by the parties, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree that these terms & conditions are governed by the laws of the state of Delaware, U.S.A. and, any mediation or arbitration shall be held there unless otherwise mutually agreed by the parties.
If any provision of this policy is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.
We may assign our rights under these Terms and Conditions without your approval.