What is your cancellation policy?

You can view a complete summary of our policy here. Please use the "Manage My Booking" function at the top of the page for any cancellation requests or via telephone: From the US (toll-free): +1-888-683-8670 International: +1-202-684-6916

Do I really need to print my confirmation letter?

We strongly encourage you to print your confirmation letter, mostly because it contains meeting point directions, Walks' contact details, photos and maps to help you get there. Having your confirmation letter isn’t required to join the group however, your guide will have your name anyway.

What languages are your tours in?

English. We don’t do multi-language tours, which means you’ll never have to wait while a tour guide speaks first in English, then in German, then in Italian (believe us, it happens!)

How will I recognize my tour guide?

Either your tour guide or a tour coordinator will be waiting at the tour meeting point 15 minutes before your tour start time. They will be holding up a sign with the Walks logo on it.

What If I’m running late to my tour?

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the following numbers: France: +33-187-21-2477 Italy: +39-068-596-0143 UK: +44-151-308-1772 Spain: +34-919-024-660 USA: +1-888-683-8670

How far in advance should I book my tour?

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually booked two to three weeks in advance; and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

Your website says your tours are “all-inclusive.” What does that mean?

It means the tour price listed on our website includes all ticket, reservation and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide).

Do you accept last-minute bookings?

When we have space! Check our website for availability first. If you can’t find what you’re looking for there is a chance that it’s sold out or it may just be off-sale because it’s within a day or two of tour running time. In that case we can often still take bookings over the phone, so give our team a call to find out. A minimum of 10 days is required to book any private tour.

Should I tip my guide?

It’s really up to you. If you enjoyed your tour and feel like you received exemplary service from your guide, it is customary to leave a tip at the end of the tour. It’s not obligatory though and we won’t hold it against you if you don’t – nor will your guide.

Do you accept the RomaPass or PariPass?

No, unfortunately all of our tickets and reservation fees are paid in advance of the tour.

What payment methods do you accept?

All payment must be made by credit card, either over the phone with our Customer Service agents or directly through our website's booking engine, which transmits your credit card data securely and assures you the highest level of protection. Our guides cannot accept cash as payment for your tour.

Can I take your tours if I have walking difficulties or require a wheelchair?

Unfortunately we are unable to accommodate wheelchairs on most of our group tours for a variety reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on our private tours, to allow the guide to adapt the route to their particular requirements. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

I am traveling with a small child – can I bring a stroller with me?

Not on all tours. Please get in touch with our team before bringing a stroller on your tour. Some sites will not allow you to bring a stroller inside, while on our driving tours and day trips, we may not have storage space within the vehicle. If you let us know in advance we can help you to arrange a workable alternative.

What should I bring on my tour?

We ask that all customers bring photo ID with their date of birth listed plus your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat. This applies particularly if you are touring the Colosseum where there is very little shade. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and/or umbrella.

It’s raining, is my tour still running?

Yes! Our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some outdoor sites may be closed (e.g. the Colosseum may close in the case of flooding). On these occasions we will try to contact you in advance, where we have warning.

What’s the difference between a ‘group’ and a ‘private’ tour?

A group tour is one where you join a group of other travelers and a single guide – our groups are usually around 12 people, although they can be a little larger, particularly on day trips. Because our groups are so small, you’ll still find it easy to hear and interact with your guide and it’s more cost-effective than a private tour, which is when you pay to have your own personal tour guide (and/or transfer) just for you.

Reviews: VIP Vatican Key Master’s Tour: Unlock the Sistine Chapel

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