Walks of Italy

Terms & Conditions

Your payment will be processed by Walks LLC, the bookings and payment processor for Walks of New York Tours LLC. All tours and services in New York are fulfilled and provided by the local tour operator, Walks of New York Tours LLC.

Upon release of payment and guarantee of booking, all visitors are submitting compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, it is advised to contact us before placing your booking and submitting payment.

General Conditions

Liability

Walks of New York Tours LLC and its affiliated entities, employees and agents act only as agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with these tours. Such services are subject to the terms and conditions of those suppliers. Walks of Italy Tours LLC and its respective employees neither own nor operate any person or entity which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of Walks of Italy Tours LLC. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Walks of Italy Tours LLC is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by Walks of Italy Tours LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Refunds on Unused Services

All walksofnewyork.com tours are sold as an entire package, hence we cannot refund a visitor for services that he/she has decided not to utilize.

Travel Insurance

We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.

Disputes

The terms & conditions is governed by U.S. law and in case of a dispute that we can not settle amicably, exclusive jurisdiction is conferred on the U.S. court.

Currency

Our tours prices are displayed in Euro currency and your credit card will be charged in U.S. Dollar currency. The exchange rate is set frequently by walksofnewyork.com to reflect the most fair exchange taking into account the current live rate. If you are interested in knowing your exact rate of exchange at the time of your purchase, please send us an email at [email protected]

Full Upfront Payment of Services

Walks of Italy cannot guarantee tours without full payment upfront. If a booking is placed for the price of €0 due to a bug on the current tour booking system, your reservation cannot be guaranteed. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.

Museum Tickets

All pre-purchased entrance fees are non-refundable upon moment of successful completion of a booking on walksofnewyork.com. Refunds will only be granted in accordance with our cancellation policy. In the event that a change of date must be incurred or is requested by the visitor, we will assess each request on a case by case basis, depending on the policy of reusability of said tickets.

Delays on Group Tours

Upon confirmation of your service you will be contacted by a member of our travel planning team with a voucher that details meeting location and time. You are asked to arrive at the meeting point 10 minutes prior to the start of the tour. We cannot guarantee you will find our assistant or guide if you fail to arrive at the meeting point on time. In the event this occurs, Walks of Italy Tours LLC is not responsible for any claim of refund or even partial refund. We will do our best to accommodate you if you arrive late and the tour has already begun, however no refunds will be issued, in accordance with our cancellation policy, if you are unable to join us due to arrival after tour commencement.

Delays on Private Tours / Private Transfer Services

Upon confirmation of your service you will be contacted by a member of our travel planning team with a voucher that details pick up location and time. If you anticipate you will be delayed for any reason, it is your responsibility to contact the number listed in your voucher – Walks of Italy Tours LLC cannot guarantee that a rescheduled pick-up time or day will be possible at no additional charge.

Promotional Codes

If you have a coupon code or qualify for one of our discounts, they must be applied BEFORE purchase. Contact us for more information. Retrospective discounting will be assessed only at WOI's discretion.

Valid Identification

Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a senior, student, or child reduction.

There is a good chance we’ve answered your question on our FAQ page, but if not, the best way to reach us for non-urgent matters us is by email at [email protected] Our team will try to get back to you within 24 hours with a full response.

Depending on where you’re calling us from, you can get us on any of the numbers below:

Outside of italy

From the US (toll-free): +1-888-683-8670
International: +1-202-684-6916
Our U.S. office hours are
Monday through Friday
from 8:30 a.m. to 5:00 p.m. (CDT)

Within italy

From Italy: +39-069-480-4888
Our Rome office hours are
Monday through Friday
from 7:30 a.m. to 8:00 p.m.
and on Saturdays and Sundays
from 7:30 a.m. to 3:30 p.m., Central European Time,
Rome local time (GMT+1).
If dialing Italy from a U.S. phone, dial 011-39.

Urgent Problems

Running late or can’t find your tour meeting point? Check your confirmation email for our emergency phone number.

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