Terms & Conditions
Upon release of payment and guarantee of booking, all visitors are submitting compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, it is advised to contact us before placing your booking and submitting payment.
General Conditions
Liability
Walks of Italy, LLC is not liable in respect of personal injury, loss or damage of luggage by the client, of death. The company is not responsible for any injury, loss, delay, inconvenience caused by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence by Walks of Italy, LLC, such as wars, floods, unusual severe weather, acts of God, etc.
Refunds on Unused Services
All Walksofitaly.com tours are sold as an entire package, hence we cannot refund a visitor for services that he/she has decided not to utilize.
Travel Insurance
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.
Disputes
The terms & conditions is governed by U.S. law and in case of a dispute that we can not settle amicably, exclusive jurisdiction is conferred on the U.S. court.
Currency
Our tours prices are displayed in Euro currency and your credit card will be charged in U.S. Dollar currency. The exchange rate is set frequently by Walksofitaly.com to reflect the most fair exchange taking into account the current live rate. If you are interested in knowing your exact rate of exchange at the time of your purchase, please send us an email at payments@walksofitaly.com.
Museum Tickets
All pre-purchased entrance fees are non-refundable upon moment of successful completion of a booking on Walksofitaly.com. Refunds will only be granted in accordance with our cancellation policy. In the event that a change of date must be incurred or is requested by the visitor, we will assess each request on a case by case basis, depending on the policy of reusability of said tickets.
Delays on Group Tours
Upon confirmation of your service you will be contacted by a member of our travel planning team with a voucher that details meeting location and time. You are asked to arrive at the meeting point 10 minutes prior to the start of the tour. We cannot guarantee you will find our assistant or guide if you fail to arrive at the meeting point on time. In the event this occurs, Walks of Italy, LLC is not responsible for any claim of refund or even partial refund. We will do our best to accommodate you if you arrive late and the tour has already begun, however no refunds will be issued, in accordance with our cancellation policy, if you are unable to join us due to arrival after tour commencement.
Delays on Private Tours / Private Transfer Services
Upon confirmation of your service you will be contacted by a member of our travel planning team with a voucher that details pick up location and time. If you anticipate you will be delayed for any reason, it is your responsibility to contact the number listed in your voucher – Walks of Italy, LLC cannot guarantee that a rescheduled pick-up time or day will be possible at no additional charge.
Promotional Codes
If you have a coupon code or qualify for one of our discounts, they must be applied BEFORE purchase. Contact us for more information. Retrospective discounting will be assessed only at WOI's discretion.
